In the News – 8/10/17

Does your Facebook Messenger inbox get flooded during an event? Learn how this common problem is being addressed by Chatbots. As festival goers descend on the Nevada desert and your social media feeds begin filling up with the festival’s impressive visual content remember What Burning Man Teaches us About Marketing. Finally, be sure and learn about these 3 Instagram … Continue reading “In the News – 8/10/17”

Does your Facebook Messenger inbox get flooded during an event? Learn how this common problem is being addressed by Chatbots. As festival goers descend on the Nevada desert and your social media feeds begin filling up with the festival’s impressive visual content remember What Burning Man Teaches us About Marketing. Finally, be sure and learn about these 3 Instagram Polices Marketers Often Overlook.

In the News – 7/18/17

Saffire’s favorite image editor, Canva, continues to make graphic design easier! Check out Canva’s new Snapchat templates here! A new study shows that FOMO (fear of missing out) is what’s driving millennials to events! Finally, Travel Influencers still find that Youtube is the best platform to reach future vacationers.

Saffire’s favorite image editor, Canva, continues to make graphic design easier! Check out Canva’s new Snapchat templates here! A new study shows that FOMO (fear of missing out) is what’s driving millennials to events! Finally, Travel Influencers still find that Youtube is the best platform to reach future vacationers.

Chrome Extensions to Simplify your Life!

Less than 10 years ago, Google introduced Chrome, which has slowly nudged out its competition to become the most used browser on the web – worldwide. Part of its charm is that it gives us the ability to add extensions to our browsing experience. Extensions are little apps which can connect websites and interact with web … Continue reading “Chrome Extensions to Simplify your Life!”

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Less than 10 years ago, Google introduced Chrome, which has slowly nudged out its competition to become the most used browser on the web – worldwide. Part of its charm is that it gives us the ability to add extensions to our browsing experience. Extensions are little apps which can connect websites and interact with web pages. They’re like robots waiting to help gather information, speed things along, transform documents & images, and even provide coaching for the information we create or view on the web.

If you haven’t explored the world of extensions, I recommend you hop over to the Google Chrome Web Store and take a look around. There’s all kinds of helpers available. So many that it can be overwhelming. The Saffire staff has made a list of recommended extensions that you might find useful (in no particular order).

Clear cache – Clear your cache and browsing data with a single click of a button.

Google Page Analytics – Allows you to see how customers interact with your web pages in real time, including what they click and don’t click.

ColorZilla – Advanced Eyedropper, Color Picker, Gradient Generator and other colorful goodies

Check my links – it crawls through your webpage and looks for broken links.

Edit This Cookie – You can add, delete, edit, search, protect and block cookies on a site-by-site basis.

What font? – it can identify fonts used on a web page

Measure It – Draw out a ruler to get the pixel width and height of any elements on a webpage.

Image Size Info – Inserts option in the browser’s image context menu to view image width, height and file size.

Window Resizer – resize browser window to emulate various screen resolutions

Grammarly – As you type on nearly any website – Gmail, Facebook, Twitter, etc. – it underlines spelling mistakes and grammatical errors and helps you fix them on the fly. It helps you become a better writer.

Nimbus Screenshot / Awesome screenshot – Both of these extensions do essentially the same thing and they do it well: Capture and annotate screenshots and local pictures

Notes for Google Drive – Easily create notes from within Chrome that are automatically synced as Documents to your Google Drive account.

Convert HTML to PDF – if you have Adobe Acrobat installed on your computer this extension will convert an entire web page into a PDF file that preserves the layout, formatting and links of captured pages.  (Windows only)

Evernote web clipper – Clip the web pages you want to keep. Save them in Evernote. Easily find them on any device.

Forecast Plus – Provides local and long-range weather forecast

Expensify Web Receipts – If you use Expensify, this will upload the current webpage as a receipt to your Expensify account. It makes business expense reimbursement easier and faster!

Honey – Simply: it tells you when you can save money. Cool! Click on the Honey button during checkout and Honey will automatically apply coupon codes to your shopping cart. Click on the Honey button on a supported online store and instantly see all the coupons and sales available for the store.

Amazon Assistant – shows Amazon pricing on products while looking through Google or other shopping sites. It gives you access to the Deal of the Day, Product Comparisons, Universal Wish List, and shortcuts to popular Amazon destinations right in your browser.

Turn off the lights – Use this with your favorite video site. With a single click on the lamp button, the page will fade to dark. And automatically focus on the video. By clicking on it again, the page will return to normal.

Hover zoom – point the mouse on web images to view them full size. Great for scanning image galleries.

Home New Tab Page – No need to stick with the default new tab that Chrome designed. Create your own, with notifications, badges, recently closed tabs, quick notes, calendar and more.

We don’t officially endorse or provide support for any of these extensions – nor can we be held liable if one of them turns into a gremlin and devours your computer. Just like adding apps to your phone, you need to stay ‘cyber safe’. Check out the reviews for anything you download to your computer and stay away from anything that sounds or looks a little ‘phishy’.

 

This article was written with love by:

 

Phil      Phil Thompson, Client Experience Manager, Saffire

 

 

 

 

 

The Power of Website Imagery!

In today’s tech savvy world, it’s no surprise that every organization needs to have a presence online. An engaging and visually appealing website will generate better customer traffic and create new business opportunities. As humans, our brains recognize images long before we start to read text. When it comes to designing successful websites it’s important … Continue reading “The Power of Website Imagery!”

In today’s tech savvy world, it’s no surprise that every organization needs to have a presence online. An engaging and visually appealing website will generate better customer traffic and create new business opportunities. As humans, our brains recognize images long before we start to read text. When it comes to designing successful websites it’s important to embed high quality images that will resonate with your viewers and showcase your brand. If the images on your site are of lower quality, people visiting your page many times consider your content as less credible and will leave your page if they are not engaged with your imagery and content.

In Saffire’s many years of designing websites, we have found that the best sites are the ones that utilize the power of simplicity, usually through photos.  Don’t let visual clutter disrupt the flow of your page. Select only the best photos to be displayed. Photos on a website are much like the saying, “It’s better to have four quarters than one hundred pennies”; keep your pages simple, engaging and beautiful.

There are four main elements to consider when it comes to good photography: Image Quality, Effectiveness, Message, User Response. 

 

Image Quality

A good photograph is a large photograph and will have colors that set the tone of the image, have lots of lighting, and a unique style to set the image’s mood.

Poor Quality Photo (2)

 

Effectiveness

The nature of good photography is shown through its composition. It can often be very subjective, but good composition turns ordinary scenes into eye-catching images.

Poor Quality Photo (3)

 

Message

The message behind good photography is the story you want to tell. When a photo’s intention or meaning is clearly presented, the image becomes much more appealing.

Poor Quality Photo (4)

 

User Response

Imagery helps you communicate thousands of words in seconds.  A good photo can potentially communicate all you want to say about your brand and encourage purchases. A recent survey by NewsCred states, “93% of people say that visual imagery is the #1 factor impacting purchasing decisions”.

Poor Quality Photo (6)

The tricky part about good photography is accessing it. Sometimes you do not have the budget to pay for outrageously priced professional photos, but still want the impact of good photography. Don’t fret, there are MANY FREE, high-quality images you can start using on your site today.

Examples of where to source your free and unlicensed images:

In short, when intriguing copy, dynamic design and great photography work together;  your event, venue or destination instantly becomes more credible. The visual sense dominates when it comes to purchasing. You cannot afford to have poor quality photos on your website.

 

In the News – 6/23/17

THIS SECTION OF OUR BLOG IS DEVOTED TO INDUSTRY NEWS AND ARTICLES WE FIND INTERESTING AND RELEVANT TO OUR FRIENDS AND SAFFIRE FAMILY! How many vacation days are you taking off this summer? Did you know 42% of Americans are not taking a vacation this summer? Don’t let content marketing scare you. Here are 5 dead wrong misconceptions … Continue reading “In the News – 6/23/17”

THIS SECTION OF OUR BLOG IS DEVOTED TO INDUSTRY NEWS AND ARTICLES WE FIND INTERESTING AND RELEVANT TO OUR FRIENDS AND SAFFIRE FAMILY!

How many vacation days are you taking off this summer? Did you know 42% of Americans are not taking a vacation this summer? Don’t let content marketing scare you. Here are 5 dead wrong misconceptions about content marketing. Also, read about how big brands can learn from the challenges of marketing a small town.

What’s Your Social Story?

Snapchat! Facebook! Instagram! Other than all being social platforms what do they have in common? “Stories!” Snapchat created the original Stories feature where users could upload snippets of their life and offered fun photo filters that would change your face, voice or background. In the past nine months, both Instagram and Facebook have released their … Continue reading “What’s Your Social Story?”

Snapchat! Facebook! Instagram! Other than all being social platforms what do they have in common? “Stories!” Snapchat created the original Stories feature where users could upload snippets of their life and offered fun photo filters that would change your face, voice or background. In the past nine months, both Instagram and Facebook have released their own Stories feature and it looks almost identical to Snapchat’s version.

Where should you tell your Story?

So now that the three big social media platforms have the same feature, which one should you use to tell your Story? Well first off, Facebook is seeing incredibly slow growth in utilization of the Story feature. Additionally, Facebook isn’t allowing Facebook Pages to create a Story yet, as this is currently only for individual profiles. We imagine this will be rolled out to Pages and advertisers sometime over the next year.

The advantage of Instagram Stories is that if you already have a maintained Instagram profile, you do not need to acquire new followers like with Snapchat – you have instant reach because of your existing followers. Additionally, Instagram Stories has surpassed Snapchat with the most daily users, with 50 million users using Stories!

Not surprisingly, there has been a significant decline in Snapchat usage and downloads since the launch of Instagram Stories. The functionality is just too similar. However, Snapchat has captured a much younger audience than Instagram, which is heavily used by Millennials that are starting to move into their thirties. Snapchat is still the perfect platform to capture this younger audience.

One of the great things about Stories is that you can save the video to your device from any of the three platforms, so there really is no reason to choose just one! Get out and make some great content and post it to Snapchat, save it and then upload it to Instagram Stories and finally head over to Facebook and upload your video to your Page’s timeline! Someday you should be able to upload directly to Facebook stories, but in the meantime, newsfeed videos are still very attention grabbing and successful.

As you know, video content is king, so get out that phone and start creating content!

 

 

 

 

 

 

 

 

In the News – 6/9/17

THIS SECTION OF OUR BLOG IS DEVOTED TO INDUSTRY NEWS AND ARTICLES WE FIND INTERESTING AND RELEVANT TO OUR FRIENDS AND SAFFIRE FAMILY! Been keeping up with the Visit Florida funding debate? Then check out this interesting column warning Florida to not repeat Colorado’s tourism marketing mistake. Remember when your organization would get exposure on … Continue reading “In the News – 6/9/17”

THIS SECTION OF OUR BLOG IS DEVOTED TO INDUSTRY NEWS AND ARTICLES WE FIND INTERESTING AND RELEVANT TO OUR FRIENDS AND SAFFIRE FAMILY!

Been keeping up with the Visit Florida funding debate? Then check out this interesting column warning Florida to not repeat Colorado’s tourism marketing mistake. Remember when your organization would get exposure on Facebook for free? Those days are long gone, so be sure and read how Paid Ads Are Key to Making the Most Out of Facebook. Finally, check out the newest features coming out of Facebook, Instagram, and Snapchat.

 

 

 

Seven Tips to up your Ratings Online!

The internet can just be a cruel place sometimes. It doesn’t take long for people to realize that they need to sensor what they post on their personal social media accounts and work hard on their personal reputation. What is surprising is that some marketing and PR teams are not as concerned about what is … Continue reading “Seven Tips to up your Ratings Online!”

The internet can just be a cruel place sometimes. It doesn’t take long for people to realize that they need to sensor what they post on their personal social media accounts and work hard on their personal reputation. What is surprising is that some marketing and PR teams are not as concerned about what is being posted about the organizations that they represent. With every incident being recorded and shared across social media, a brand’s reputation can be tarnished very quickly. Just ask United Airlines! You should always have a PR plan in place to deal with whatever might be thrown your way. In today’s digital world where photos, social media and news stories are everlasting, upholding your reputation online is more important than ever. Remember that without a positive reputation, no brand can truly flourish.

How exactly does a consumer judge your reputation?

Think about when you plan a trip out of town, or even pick a new event to attend, do you make the decision yourself? Most of us talk these ideas overwith friends and family. If they respond positively you are more likely to pull the trigger and buy your tickets or book your travel! If they don’t, you will seek out another option, many times a competitor of yours. This thought process is how people are determining your online reputation. They are looking for recommendations, online reviews, ratings and feedback. The opinions of people that are not associated with your brand have a much greater impact on your future customers than your branded marketing efforts.

According to a 2015 Connected Consumer Survey, nearly 80% of people report that the internet is the first place they look when they need information, and over 50% are using search engines to look up brands. While you would prefer to control what potential customers see about your brand online, search engines allow them to access a variety of other information that you don’t control including reviews, non-branded social media posts, consumer photos and more.

Do you know where you are being rated?

Some review sites require you to create a business page with them while others are created by the people leaving the reviews. The top 3 review sites that you should be on is yelp.com, tripadvisor.com, and google+. Make sure to create a page for your business so that you can monitor your online presence as well as post photos, hours, website links, and more. Receiving positive reviews can not only get you free advertising on these platforms, but it also gives credibility to your brand.

  • Promote the good and fix the bad. Capitalize on the positive reviews and use the negative ones to improve upon what you’re doing. Constructive criticism is not always easy to receive, but these reviews are a direct reflection of how people see you. Take negative reviews as a wakeup call and appreciate how it may be enabling you to improve.
  • Make sure all your positive reviews are seen. Yelp uses an algorithm to hide reviews that appear fake. Unfortunately, many real reviews get stuck in this filter. To avoid this, you can ask your reviewers to make their profile seem more legitimate. They could add a profile picture or check into local places near you.
  • Don’t ignore negative reviews. This is going to happen. It is impossible to meet everyone’s wishes. It’s important to acknowledge what wrong doing has been done or to clarify anything that may not be correct. Approach these reviews in a diplomatic fashion. Lastly, invite the reviewers to give you a chance to improve their experience in the future.
  • Fight fire with fire. In some, very rare instances you can respond to negative reviews with humor. We don’t advise that you respond immediately after reading the post, but to wait until you have cooled off and can efficiently add some humor to your review. This will not only show other customers that you are paying attention to their opinions but that you also have a sense of humor. A great example of a brand responding with humor is the video, Visit Lubbock Mean Tweets https://youtu.be/8i0bHJBnxBo
  • Keep them coming back for more. Share how you have improved your services based on the customer feedback. Show your customers how your brand welcomes their opinions and encourages repeat visits.
  • Amplify your reach. Get engaging content in front of your audience to help drive traffic and positive reviews. Running a few $5 per day Facebook ads, for example, can allow you to significantly increase your followers and can help improve your rating on Facebook. When someone is a fan, they are usually less likely to leave a negative review. Be sure and post your content on all your social media platforms.
  • Improve your reputation by exceeding expectation offline. Don’t let all the time spent on perfecting your online image go to waste by not performing in person. Insure that your employees are practicing what you preach online.

The secret to keeping up with your online reputation is to stay true to who you are as a brand. Customer service should be your number one concern. Provide an excellent experience from start to finish. Stay engaged with your customers and you will see your rating begin to creep up closer to a 5-star average! Do you have a tactic that you use to increase your rating? Let us know in the comments below!

In the News – May 24, 2017

THIS SECTION OF OUR BLOG IS DEVOTED TO INDUSTRY NEWS AND ARTICLES WE FIND INTERESTING AND RELEVANT TO OUR FRIENDS AND SAFFIRE FAMILY! Been keeping up with the continuing Fyre Festival drama? Check out what industry insiders had to say about the failed festival here. You might double and triple check your email blast before … Continue reading “In the News – May 24, 2017”

THIS SECTION OF OUR BLOG IS DEVOTED TO INDUSTRY NEWS AND ARTICLES WE FIND INTERESTING AND RELEVANT TO OUR FRIENDS AND SAFFIRE FAMILY!

Been keeping up with the continuing Fyre Festival drama? Check out what industry insiders had to say about the failed festival here. You might double and triple check your email blast before you press send but eventually a mistake will slip through. Check out How to Recover from Email Fails. Also, read about how Alaska Crosses Historic Tourism Threshold Without State Marketing Help.

Saffire Welcomes Amy Pelzl

Austin, TX – Saffire, LLC, a fully integrated website and ticketing provider to over 330 clients across the United States, has announced the hiring of Amy Pelzl as their Director of Ticketing Partnerships.  Amy is a 33-year ticketing veteran with experience in sales, marketing and operations for various markets including performing arts and venues, college … Continue reading “Saffire Welcomes Amy Pelzl”

AmyPic

Austin, TX – Saffire, LLC, a fully integrated website and ticketing provider to over 330 clients across the United States, has announced the hiring of Amy Pelzl as their Director of Ticketing Partnerships.  Amy is a 33-year ticketing veteran with experience in sales, marketing and operations for various markets including performing arts and venues, college and professional sports, fairs and festivals. Amy joins Saffire after spending 9 years with ExtremeTix where she performed many functions including Account Manager, Client Development Manager, Director of Strategic Accounts, Director of Marketing and most recently a role focusing on developing new business within the fair and festival industries.

Saffire founder, Kendra Wright said “Amy’s wealth of ticketing experience and knowledge make her a key addition to our team. As Saffire continues to see explosive growth in the ticketing industry, having someone with Amy’s experience on board is essential, especially as new ticketing services are added, such as the ability to sell reserved seating tickets.”

The ticketing component of Saffire is called SaffireTix, which combines three points of sale (including online, physical tickets and gate sales) into one handy system for comprehensive, up-to-the-minute reporting.

Saffire is the first industry provider to incorporate full website management into its ticketing offering, via its Spark™ content management system. Spark gives clients complete control over website content, navigation, homepage features, event calendar and more. Further, the system allows clients to schedule web content including site-wide messages, events, event tickets and homepage features. This gives Saffire clients one place to manage all items for sale, and their customers one interface and URL throughout the shopping process.

Additionally, Saffire offers unlimited customer support. “Our support is second to none. We provide email, phoneand chat support, and our goal is to answer questions within ten minutes. We also provide Saffire U, an 8-week site launch training process, which breaks website creation up into eight areas of online success. Finally, we provide ongoing webinars, newsletters, town hall client calls and more to help our clients be successful online,” said Saffire’s president Aaron Pederson.

To congratulate Amy or to learn more about Saffire and SaffireTix, feel free to email Amy directly at amy@saffire.com or on Linkedin at https://www.linkedin.com/in/amypelzl/