SXSW Recap: Social Storytelling & Building a Narrative for Your Brand

I attended a session on Monday presented by Helen Klein Ross, the creative mind behind @bettydraper, a twitter account that maintains the voice of AMC’s mega-popular character Betty Draper, played by January Jones, in the hit show Mad Men. Everything about this twitter account is spoken in the voice of the character from the show.  … Continue reading “SXSW Recap: Social Storytelling & Building a Narrative for Your Brand”

I attended a session on Monday presented by Helen Klein Ross, the creative mind behind @bettydraper, a twitter account that maintains the voice of AMC’s mega-popular character Betty Draper, played by January Jones, in the hit show Mad Men. Everything about this twitter account is spoken in the voice of the character from the show.  Not the actress, not the writer, but the character is perpetuated in this easily accessible and massive platform.

She provides a connection for several thousand fans of the Mad Men brand, and gives them an opportunity to interact with her in a way that helps them feel personally connected to the show. 

Social media allows you to stay connected to your consumers, but it’s not just about having a twitter account or Facebook page.  Those are simply the platforms for building a connection with your brand.  You have to give consumers a REASON to connect, because just being present in these spaces is typically not enough.

Whether it’s maintaining your brand recognition and story throughout the off-season when consumers may “forget about you,” or just perpetuating your brand in new arenas, it’s a way to broaden your market and at the same time strengthen your connection with your existing fan base. Creating content that engages your consumers creates an emotional connection and gives them a reason to want to share that experience.

As you begin to craft your story, consider your audience.  Think about who you are trying to reach, and instead of considering how many people you are trying to connect with, think about WHICH people you are trying to connect with.  Think about the stories you can tell that will resonate with your customers, and if you’re ever in doubt, use Betty Draper’s recipe for successful storytelling.

Create the content (the more the better), keep a consistent and continuous voice for your brand, keep it simple and always make it easy for others to share it with their friends.

Understanding the New Facebook Timeline

After lots of buzz and a first appearance on personal accounts, Facebook rolled out Timeline for brands on February 29.  While some brands have received the new format with open arms, others are a little unsure of how to create their new presence, so let’s take a little time to explain the Timeline and what … Continue reading “Understanding the New Facebook Timeline”

After lots of buzz and a first appearance on personal accounts, Facebook rolled out Timeline for brands on February 29.  While some brands have received the new format with open arms, others are a little unsure of how to create their new presence, so let’s take a little time to explain the Timeline and what it can do for your event.

Some have compared the new Timeline to a blog template that allows you to focus more on images and milestones.  You are basically given a skeleton to fill in with your event’s unique story.  Now, you can focus less on trying to sell yourself and more on showing your personality which will create a personal connection with fans.

Cover Photo

Not long ago, brands began creating default landing pages to display large images.  While that will no longer be available with the new Timeline, Facebook’s answer to the situation was offering a cover photo.  The recommended image dimensions for the large photo are 850 x 315 pixels.

The cover photo is your chance to get creative.  Use this space as a way to make big announcements like next year’s dates and concert performers.  You can change your cover photo any time, so it would be beneficial to change it each day during your event to focus on what’s happening on the grounds each particular day.

While many people are excited about the possibilities of cover photos, please don’t forget your profile picture.  This picture will still appear everywhere else on Facebook, so make sure it can stand alone and represent your brand.

Milestones

While the new timeline will automatically create a recent history of your event, you can also tell the story of how your event became the experience visitors have come to know and love.

You can add milestones as far back as the year 1000.  You should use the information you already have, but take this opportunity to research your event’s history for new information.  You may find interesting photos and stories that could also be used as marketing materials.

Make sure to call out important photos and events on your Timeline by clicking the star on a post that expands the photo to a widescreen view.  You can even pin content so it will remain the top post for 7 days.

For some fans, displaying your history may reignite enthusiasm for your event.  They may see something that reminds them of their experience when they were younger and encourage them to once again make your event a priority.

Because Facebook no longer has the issue of information being “below the fold,” your content has a much longer lifespan.  Users will likely continue to comment and like posts long after their initial creation date, which means you need to focus more on quality of posts instead of quantity.

What’s next?

Brands have until March 30 to go live with their new Timeline, but some pages have already made the switch.

Here is our list of events to watch as you create your new profile:

  • Missouri State Fair– Their cover photo collage gives you a look at the past and present of the fair to show you that they are an established event that has stood the test of time.
  • Fort Worth Stock Show & Rodeo– You quickly see that this event has a rich history since their milestones go all the way back to the 1900’s!
  • California State Fair– Their dates are right at the top for all to see.
  • Montana State Fair– Touting a giveaway is a great way to increase fans and interaction on your page.
  • Eastern Idaho State Fair– While their cover photos is whimsical, they remembered the importance of their profile picture as a Facebook wide representation of their event.

The How and Why of QR Codes

A QR Code is a matrix barcode that can be read with a smart phone.  It directs the user to a specific location of your choosing.  You can create a QR code to quickly link a user to your website, social media account, phone number, email or countless other options. People ask us all the … Continue reading “The How and Why of QR Codes”

A QR Code is a matrix barcode that can be read with a smart phone.  It directs the user to a specific location of your choosing.  You can create a QR code to quickly link a user to your website, social media account, phone number, email or countless other options.

People ask us all the time, “Why should we use QR codes as a part of our marketing mix?”  I think this infographic can give you some insight to make the decision for yourself.  The main thing I would like to point out is that your target audience (women ages 35-44) are the main users of QR codes, so it may be worth it.

Also, remember that people are expecting something in return for scanning the code.  Whether it’s a discount or special offer, make sure that you make the scan worth their time.

If you decide that you’d like to give QR Codes a try, the good news is that creating one is completely do-it-yourself.  We recommend using QR Stuff , which is a free service that allows you to select the data type, content and color of the code.  But a little tip from us: black is the way to go.  We tested a few colors, but black codes are the easiest for a mobile device to read.

Placing codes around your event is a great way to get people to interact with you while they are on your event grounds.  You could offer a scavenger hunt where each codes provides a clue to the next location.  Maybe you could direct users to an secret page on your website where they can find a coupon from a vendor.  The options are endless, so just use your imagination!

Join our Webinar “Increase Event Revenue with Better Online Marketing ”

Increase Event Revenue with Better Online Marketing Space is limited. Reserve your Webinar seat now at: https://www3.gotomeeting.com/register/536153886   If you have attended the IAFE, WFA or TAF&E conferences recently, you likely saw our bright blue jackets and heard people talking about Saffire. Now is your chance to find out what the buzz is all about. … Continue reading “Join our Webinar “Increase Event Revenue with Better Online Marketing ””

Free Webinar!

Increase Event Revenue with Better Online Marketing


Reserve Your Seat Now!
Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/536153886

 

If you have attended the IAFE, WFA or TAF&E conferences recently, you likely saw our bright blue jackets and heard people talking about Saffire. Now is your chance to find out what the buzz is all about. From this Free Webinar you will learn:

  • How easy it is to manage your website content with Saffire
  • Five ways to integrate social media that you may not be using
  • The answer to the question “Is email dead?” and what to do about it
  • How to have a mobile and tablet strategy… without going crazy!
  • Three easy things you can do to enhance your Google ranking
  • One thing you MUST do to increase online sales and why it’s critical (hint: RAIN!)

Register now to join Kendra Wright, President of Saffire, and Cassie Roberts, Manager of Sales and Partnership, as they answer these questions and provide a free overview of how Saffire stretches your online marketing dollars while boosting revenue.

Title: Increase Event Revenue with Better Online Marketing
Date:
Tuesday, March 6, 2012
Time:
2:00 PM – 3:00 PM CST

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer

 

Free Webinar!

 

Join our Webinar “Why Mobile Marketing is No Longer Optional”

Why Mobile Marketing is No Longer Optional Space is limited. Reserve your Webinar seat now at: https://www3.gotomeeting.com/register/874663118   It is estimated that by 2014, more people will access your website via a mobile device than a desktop computer. This means that the future of the web is in the palm of your hand, and it’s … Continue reading “Join our Webinar “Why Mobile Marketing is No Longer Optional””

Free Webinar!

Why Mobile Marketing is No Longer Optional


Reserve Your Seat Now!
Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/874663118

 

It is estimated that by 2014, more people will access your website via a mobile device than a desktop computer. This means that the future of the web is in the palm of your hand, and it’s time to make it a priority.

From this Free Webinaryou will learn:

  • Why mobile is a “must have” for any event
  • Strategies to successfully market through mobile
  • How to get people to engage with you on mobile during your event
  • Tools you can use to enhance your mobile presence
  • The Great Debate: App vs. Mobile Site?

Register now to join Kendra Wright, President of Saffire, and Cassie Roberts, Manager of Sales and Partnerships, as they discuss the future of mobile marketing and why it is essential to the success of your event.

Title: Why Mobile Marketing is No Longer Optional
Date:
Tuesday, February 28, 2012
Time:
2:00 PM – 3:00 PM CST

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer

 

Free Webinar!

 

7 Tips for Creating a Successful Pinterest Page

Since its launch in 2010, Pinterest has become one of the fastest growing forms of social media in history.  Pinterest is an online bulletin board that allows you to organize images into boards based on different themes like recipes, decorations, events, entertainment and more.  It was recently reported that Pinterest drives more traffic to websites … Continue reading “7 Tips for Creating a Successful Pinterest Page”

Since its launch in 2010, Pinterest has become one of the fastest growing forms of social media in history.  Pinterest is an online bulletin board that allows you to organize images into boards based on different themes like recipes, decorations, events, entertainment and more.  It was recently reported that Pinterest drives more traffic to websites than Google+, YouTube and LinkedIn combined.

Big brands like Whole Foods, Martha Stewart, NBC’s Today Show and the Travel Channel are already taking advantage of this online bulletin board, and now it’s your turn.  Here are 7 tips to help your fair successfully create a presence on Pinterest.

1.        It’s called social media for a reason. – If you are going to create a Pinterest page, be dedicated to it.  It will require time at the beginning to get started as you organize boards and find pins, but once you get going it won’t take a lot of time to maintain.  But be warned, it may be a little addicting…in a good way.

For tools like Pinterest to actually help you, you need followers.  And the way to get followers is by pinning, repinning and commenting.  This will engage users and create followers. You can also increase exposure by putting a Pinterest follow button on your website and promoting your new Pinterest boards through your other forms of social media, like Twitter and Facebook.

Perhaps the most important key in gaining followers is to help each other out!  One thing we’ve learned since we began working with fairs is that you support one another, and social media should be no different.  Following another fair will help you both increase your followers, because you are all looking for the same type of Pinterest user.

2.        Create new content. – One of the most underused tools on Pinterest is the creation of new pins and as a brand this is your chance to make an impact.  Download the “Pin It” button for your browser’s toolbar so you can create a pin from any website you visit with one click.  The photos on your website are a great place to start, so use content you already have as you begin creating new pins.

And Pinterest has gone mobile!  You can now turn pictures you take with your phone into pins.  Your fair is the perfect time to create unique pins, and users will respond to the real-time posts.

3.        Show your personality.  A great example of a brand that shows its personality on Pinterest is the Fort Worth Stock Show & Rodeo.  While they do have a board with photos of their event, they also share recipes, favorite places in Fort Worth, funny animal photos and other images that inspire their brand’s image.

This will help users begin to view you as more than just an event that takes place a few weeks out of the year.  Getting your customers to connect with your story and vision creates a sense of loyalty that will ultimately drive ticket sales, so repin content that you know your customers will be interested in.

4.        Promote a lifestyle. People associate a sense of nostalgia with fairs because it reminds them of “the good ole days.”  If you post images of food, rides and posters that bring back fond memories, they will begin to associate your brand with that feeling.

People look to Pinterest as a way to momentarily escape from reality for just a minute and, let’s face it, a land of cotton candy and Ferris wheels is a pretty good place to go.

5.       Avoid shameless self-promotion.  While Pinterest is a great tool to help market your brand, don’t abuse the privilege by bombarding your followers with promotions.  Pinterest specifically asks in their etiquette that its users avoid using the community “purely for self-promotion.”  They aren’t saying you can’t share information about your fair, but be respectful of their guidelines.

6.        Treat it like market research.   Around 70% of Pinterest users are women, and most of them are mothers under the age of 45 who make the family’s plans and most of the purchasing decisions. Newsflash: this is your target audience!

Women are voluntarily sharing information with you that will help improve both your event and your marketing efforts, so pay attention.

7.       Find inspiration. There is no greater place to stay up to date on trends that will keep your event fresh.  You can find countless ideas by quickly scanning categories like food, music, fashion, design, technology and more.  Who knows, you may have an idea that changes the fair industry for good.  Enjoy the possibilities!

Pinterest is invite-only, but we have a few invitations to give out to fairs that are ready to take their brand’s social media to the next level.  Contact our team at info@saffireevents.com for more information.

IAFE 2011: Top 6 Questions from the Trade Show

One of the best parts about the IAFE Convention was getting to talk to individuals in the fair industry.  It was a great chance for us to find out exactly what you want to know about Saffire!  We compiled a list of the most popular questions, so if these were your questions…here are your answers! … Continue reading “IAFE 2011: Top 6 Questions from the Trade Show”

One of the best parts about the IAFE Convention was getting to talk to individuals in the fair industry.  It was a great chance for us to find out exactly what you want to know about Saffire!  We compiled a list of the most popular questions, so if these were your questions…here are your answers!

 

1)      Does Saffire help with people using Google to search for us?
Yes, in fact you have the ability to control not only the content within each page you create, you can also individually manage all SEO related page information (page title, keywords, meta description) from the same tool. This ensures you can target searches most likely to bring people to your site.

 

 

2)      Can I sell tickets with your software?
You bet! In January, Saffire will be implementing a new bar code system to let you create and validate tickets with barcodes right on the receipt to the customers. Already have a ticketing system you love? No problem! Saffire also lets you link directly into your existing ticketing system from each page to drive your customers to EXACTLY the tickets and purchases they are looking for.

 

 

 

3)      My current site doesn’t let me change the layout of my pages, does Saffire?
Absolutely! Our content management lets you decide what to include on your pages and how you want it to layout. We currently have over 10 page modules you can include and we’ll be adding more. Have something you’d like us to include? Send us an email with your suggestions! Saffire features are customer driven and we are always looking for new features and ideas!

 

4)      Can I get include Google analytics in my site?
Of course you can! Saffire is built to include Google analytics with every site. You’ll also receive training on how to view and interpret your site stats so you can continually improve your content and offerings to your customers.

 

5)      My biggest issue is I have to wait forever for my guy (or gal) to make the updates we asked for. We’re still showing stuff from last year!
Well…that’s not really a question, but we understand!  The whole point of Saffire is to let YOU control and update you site whenever YOU want to. No waiting for us or anyone else. Just update your site and see results instantly!

6)      Can I get an extra koozie?
Of course you can!

– Aaron

IAFE 2011: Next Steps in Online Marketing

Our first IAFE is over, and I have to say I’m so glad that this is the only time it will ever be our first. We met so many great people, and it will be nice to see more familiar faces in years to come. The thing that caused me the most worry was our … Continue reading “IAFE 2011: Next Steps in Online Marketing”

Our first IAFE is over, and I have to say I’m so glad that this is the only time it will ever be our first. We met so many great people, and it will be nice to see more familiar faces in years to come.

The thing that caused me the most worry was our Product Showcase on increasing revenue through online marketing. I wasn’t worried about our message – I think anyone who has met me can see that I’m passionate about our offering… and telling people about it!

 But it was like having a party and hoping anyone would show up. So when they did and when the room was filled to capacity, I was filled with gratitude and validation that we really do have a product people are interested in.

 The other source of anxiety was how people would react to my message. I knew there were only two reactions I might get – nodding or nodding off (although in Vegas, I guess nodding off could be forgiven). Thankfully there were so many smiles and nods in the room. It was wonderful to connect with this audience of which we want so much to be a part.

If you missed the talk and want to see the slides, they are at http://www.saffireevents.com/2011IAFEPresentation. We also taped it in its entirety, and we’re happy to share that if anyone is interested. Just email info@saffireevents.com.

–Kendra

Saffire 101: Control Your Website’s Navigation

At Saffire, we want to help the fair industry feel empowered by giving them complete control of their event’s website content. Because you know your event best, it is inefficient and frustrating to wait on an outside resource to make changes. Things happen far too quickly in event marketing to rely on someone else to … Continue reading “Saffire 101: Control Your Website’s Navigation”

At Saffire, we want to help the fair industry feel empowered by giving them complete control of their event’s website content. Because you know your event best, it is inefficient and frustrating to wait on an outside resource to make changes. Things happen far too quickly in event marketing to rely on someone else to add critical event information.

Today, we’ll begin a series showing you some ways Saffire makes it easy to market your event online by having the power to change your website in a flash!

One important thing you can do to entice people to come to your event is to organize your event into main categories (e.g. fair, competitive events, rodeo), so that people can immediately find something of interest.  The trick is for it to not be too complicated and overwhelming, because that causes people to leave your website.

In this video, we’ll show you how Saffire displays your event categories, as well as how easy it is to rename them and change their order on your website. Enjoy, and let us know any other features you’d like for us to highlight!

This is just one reason to be a Saffire client.

Make Your Site Easy To Navigate

I recently set off on a road trip only knowing the general direction I was headed, but not the slightest idea where I was going once I got off the highway.  But I wasn’t worried, I had my trusty GPS riding shotgun. Our culture depends so heavily on others telling us where to go and … Continue reading “Make Your Site Easy To Navigate”

I recently set off on a road trip only knowing the general direction I was headed, but not the slightest idea where I was going once I got off the highway.  But I wasn’t worried, I had my trusty GPS riding shotgun.

Our culture depends so heavily on others telling us where to go and what to do, if we are left to find our own way we are startled and confused.  And maybe even appalled at the “low level of customer service.”

Imagine if you were in a mall and you stopped an employee to ask for a map so you could find your favorite store and he simply looked at you and said, “You’re on your own kid.”  You would be left to aimlessly wander around trying to find Dillard’s.  Now if it were me, I’d say “Forget it!” and find another place to shop that seemed to actually care that I found my way.

The same goes for your website.  If a customer arrives and can’t find the piece of information they are looking for, they may throw their hands up and quit.

The navigation of your site is key. You need to take time to think about how your customers will look for information and cater to them.  You will have some very happy customers if you simply  give them site navigation that makes sense and allows your visitors the ability to quickly and easily find the event information they need.

We all know your event information is intricate, so make it accessible, highly filterable and easy to sort. A great website provides visitors with a tailored user experience, allowing customers to search and browse as they see fit.

So take the time to plan out your website’s navigation the same way you plan out the schedule of events for your fair, festival or rodeo.  Use logic and you can’t go wrong.